This page explains how to request deletion of personal data connected to services Peregrino operates, including WhatsApp conversations we run on behalf of our clients.
§ 1First: work out who you spoke to
Peregrino is almost never the controller of the data. We operate channels on behalf of businesses, and they decide about it. If you messaged a hotel, an estate agency, a shop or an airline on WhatsApp and Peregrino runs that channel, the business you spoke to is the Controller and is the one that must handle your request.
If you are not sure who to approach, write to info@peregrino.co with the phone number you messaged from and the name of the business. We will point you to the right contact and pass your request along within 5 business days.
§ 2Making a request as a data subject
Email info@peregrino.co with the subject Data deletion and include:
- The phone number or email address you used.
- The name of the business you were talking to, if you remember it.
- Roughly when the conversation happened.
We need these only to locate the records and check the request comes from the right person. We will not ask for identity documents or payment details.
§ 3What we do, and how long it takes
| Step | Timeframe |
|---|---|
| Acknowledgement of your request | 2 business days |
| Referral to the client Controller, where that applies | 5 business days |
| Deletion from our systems, once instructed | 30 calendar days |
| Purge from encrypted backups | Up to 90 days |
§ 4What gets deleted
Where deletion applies, we remove from our systems the conversation history, the associated phone number and profile name, delivery metadata, and any derived records we generated in order to run the service.
What we cannot delete. Messages stored on your own phone or on Meta's servers are not under our control; they are governed by the WhatsApp Privacy Policy. Nor can we delete records the client Controller keeps in its own systems, or information we must retain for legal, accounting or legal-defence reasons, which we hold blocked and unused until that period expires.
§ 5Requests from business clients
If you are a Peregrino client and want everything we handle on your behalf deleted, write from a corporate email address. When a contract ends we delete or return the data within 90 days, unless you instruct otherwise or the law requires retention.
You can also revoke our access at any time from your Meta business portfolio settings, with no involvement from us.
§ 6If you are not satisfied
You can complain to Colombia's Superintendencia de Industria y Comercio, the data protection authority. If Peregrino Digital Inc. handled your data and you live in California, you can exercise your CCPA rights through the same channel above.